PRIVACY POLICY

GLOBALU attaches great importance to the protection of your personal data. This Privacy Policy details how GLOBALU collects, uses, stores and protects the information you provide to us when using the globalu.fr website or our services on partner marketplaces, in accordance with the General Data Protection Regulation (RGPD, EU Regulation 2016/679) and the French Data Protection Act of January 6, 1978, as amended.

1. Data controller

The person responsible for processing personal data collected on the globalu.fr website is :

GLOBALU, SAS with capital of €4,000, registered with the RCS du Puy-en-Velay under number 994 745 610, represented by Mr Clément BANET, in his capacity as Chairman.

Head office: ZI Les Bonnes, 2 route de Besse, 43410 Lempdes-sur-Allagnon, France
Contact email : [email protected]

2. Personal data collected

GLOBALU collects the following categories of data in connection with the use of the site and the services offered:

2.1. Identification and contact details

• Last name, first name, title
• Delivery and billing address
• Email address
• Phone number

2.2. Professional data (Espace Pro)

• Company name, SIRET, VAT number
• Position held
• Business sector (installer, architect, reseller)

2.3. Ordering information

• Details of customized products ordered (dimensions, RAL colors, motifs, ranges)
• Order and invoice history
• Customer service and after-sales exchanges

2.4. Payment data

Your payment information is processed securely by our PCI-DSS-certified service providers: Payplug, Alma or our partner marketplaces. GLOBALU does not store your bank details at any time.

2.5. Connection and browsing data

• IP address
• Browser type and version, operating system
• Pages viewed, length of visit, origin
• Cookies and tracers (see dedicated section)

3. Purposes and legal basis of processing

Your personal data is processed for the following purposes, each of which has an identified legal basis:

Purpose	Legal basis	Retention period
Order processing, manufacturing by SIEL, delivery and invoicing	Contract execution	10 years (accounting obligation)
Customer service	Contract performance	Commercial warranty period (10 years)
Customer account and Espace Pro management	Contract performance	3 years after last activity
Sending newsletters and commercial communications	Consent	3 years after last active contact or until consent withdrawn
Management of contact requests and quotations	Legitimate interest / Pre-contractual measures	3 years after last contact
Site improvement and visitor statistics	Legitimate interest / Consent (cookies)	13 months maximum for cookies
Compliance with legal, accounting and tax obligations	Legal obligation	10 years

4. Data recipients

Your personal data are strictly confidential and are only transmitted to the recipients necessary for the execution of your order and the proper functioning of the site:

• Authorized GLOBALU internal departments (sales, logistics, after-sales service, accounting) to the extent strictly necessary for their missions;
• Société Industrielle d’Équipement de la Limagne (SIEL) to manufacture your custom products;
• Carriers and logisticians for shipping your orders;
• Secure payment providers: Payplug, Alma, or partner marketplaces;
• Scaleway SAS for the technical storage of the site;
• Emailing service providers for sending newsletters (only with your consent);
• Audience analysis providers (Google Analytics, Meta) for site performance measurement, subject to your consent;
• Accountants and auditors for compliance with accounting and tax obligations;
• Partner marketplaces only when the order comes from a third-party platform;
• Administrative and judicial authorities when required by law.

Each service provider is subject to strict confidentiality and security obligations via a subcontracting agreement that complies with Article 28 of the RGPD.

5. Data transfers outside the European Union

Personal data is mainly processed within the European Union. Certain technical service providers (in particular for audience analysis) may be located outside the European Union. In this case, GLOBALU ensures that transfers are framed by appropriate guarantees in accordance with Articles 44 et seq. of the RGPD :

• European Commission adequacy decision ;
• Standard contractual clauses (SCC) adopted by the European Commission ;
• Binding company rules.

6. Your rights

In accordance with the RGPD and the French Data Protection Act, you have the following rights to your personal data:

• Right of access: obtain confirmation that your data is being processed and receive a copy;
• Right of rectification: correct inaccurate or incomplete data ;
• Right to erasure (right to oblivion): request the deletion of your data, in the cases provided for by the RGPD and excluding legal retention obligations ;
• Right to restrict processing: request temporary suspension of processing;
• Right to object: object at any time to the processing of your data, in particular for commercial prospecting purposes;
• Right to portability: receive your data in a structured format and transmit it to another controller;
• Right to withdraw consent at any time for processing operations based on consent;
• The right to define post-mortem directives concerning the fate of your data after your death.

How to exercise your rights

To exercise your rights, please send your request together with a copy of a proof of identity to :

By email: [email protected]
By post: GLOBALU, ZI Les Bonnes, 2 route de Besse, 43410 Lempdes-sur-Allagnon

GLOBALU undertakes to respond to your request within one month of receipt. This period may be extended by two months in the event of complexity or a large number of requests, with prior notice.

Complaints to the CNIL

If, after contacting us, you feel that your rights have not been respected, you may submit a complaint to the Commission Nationale de l’Informatique et des Libertés (CNIL) :

CNIL
3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07
Telephone: 01 53 73 22 22
Website: www.cnil.fr

7. Cookies and tracers

The globalu.fr website uses cookies and tracers to ensure its smooth operation, measure its audience and personalize your experience.

7.1. Strictly necessary cookies

Essential for site operation (shopping cart, session, security). They do not require consent.

7.2. Audience measurement cookies

They enable us to understand how the site is used in order to improve it (Google Analytics). Their submission is subject to your consent.

7.3. Marketing and social networking cookies

Enable personalized content and targeted advertising (Meta Pixel, Google Ads). Their deposit is subject to your consent.

Cookie management

On your first visit, a banner allows you to accept, refuse or configure the cookies placed on your terminal. You can modify your preferences at any time by clicking on the “Manage my cookies” link at the bottom of each page.

You can also configure your browser to block or delete cookies:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

Cookies are kept for a maximum of 13 months, in accordance with CNIL recommendations.

8. Data security

GLOBALU implements appropriate technical and organizational measures to guarantee the security, integrity and confidentiality of your personal data, in particular:

• Encryption of data in transit using the HTTPS / TLS protocol;
• Access to data is strictly limited to authorized persons;
• Secure hosting on Scaleway servers located in France ;
• Regular backups and disaster recovery procedures ;
• Secure payments via PCI-DSS-certified service providers (Payplug, Alma);
• Regular data protection awareness training for employees.

In the event of a data breach likely to pose a risk to your rights and freedoms, GLOBALU undertakes to notify the CNIL within 72 hours and to inform you as soon as possible when required by law.

9. Minors’ data

The globalu.fr website is not intended for minors under the age of 15. We do not knowingly collect data from minors. If you discover that a minor has provided us with data without parental consent, please contact us at [email protected] so that we can delete the data.

10. Modification of the privacy policy

GLOBALU reserves the right to modify this Privacy Policy at any time in order to adapt it to legal, regulatory or technical developments. The current version is the one accessible on the site on the date of your consultation. Any substantial modification will be the subject of prior information by e-mail or via a banner on the site.

11. Contact

If you have any questions about this Privacy Policy or the processing of your personal data :

Email : [email protected]
Mail: GLOBALU, ZI Les Bonnes, 2 route de Besse, 43410 Lempdes-sur-Allagnon