No, our products are not returnable. GLOBALU air conditioner covers are custom-made according to your dimensions and configuration. In accordance with article L.221-28 3° of the French Consumer Code, goods made to the consumer’s specifications are excluded from the right of withdrawal.

To avoid mistakes:

• Measure your outdoor unit precisely (width, height, depth)
• Consult our size guide before ordering
• Use our online configurator to check compatibility
• If in doubt, contact us before ordering: we’ll help you choose the right size.

Our customer service is there to help you: [email protected]

Returns are only accepted in exceptional cases:

Defective or non-conforming product:

1. Contact us within 48 hours of receipt at [email protected]
2. Send photos of the defect
3. We will analyze your request and propose a solution (exchange, refund, credit note).
4. If the return is accepted, we will send you a prepaid shipping label.
5. Return the product in its original, unassembled packaging.

Product damaged in transit:

• Report damage to the carrier immediately
• Contact us within 24 hours with photos
• We deal directly with the carrier and arrange for replacement.

Please note Personalized or assembled products cannot be taken back.

Yes, 10-year warranty. All our air conditioner covers come with the Qualilaquage 10-year commercial warranty against :

• Corrosion and rust
• Peeling or blistering of powder coating
• Structural deformation (excluding shocks)
• Manufacturing defects

This warranty covers:

• The durability of the powder-coated finish
• Aluminium’s resistance to the elements
• Product compliance with CE standards

This warranty does not cover:

• Damage caused by improper installation
• Shocks, scratches or deliberate damage
• Normal wear and tear due to use
• Product modifications

What’s more, you’re covered by French legal warranties: 2-year warranty of conformity and warranty against hidden defects.

React immediately:

1. On delivery (in front of the delivery person):

• Check the condition of the package before signing
• If the carton is damaged, refuse the package or write“UNPACKING RESERVED” on the delivery note.
• Take photos of the package and the product if you notice any damage.

3. Deadline:

• All claims must be made within 48 hours of receipt.
• After this time, we cannot guarantee that the carrier will take delivery.

GLOBALU is committed to finding a rapid solution.

Returns are only possible for defective or non-conforming products, and must be reported within 48 hours of receipt.

Important reminder: In accordance with article L.221-28 3° of the French Consumer Code, GLOBALU air conditioner covers are excluded from the 14-day right of withdrawal, as they are custom-made to your specifications.

Exceptional cases accepted:
✅ Defective product (manufacturing defect)
✅ Product does not conform to order (error on our part)
✅ Product damaged in transit

Procedure: Contact [email protected] with photos within 48 hours.

We’ll keep you informed every step of the way:

1. As soon as we receive your parcel:

• You will receive a confirmation email within 24 hours

2. After product inspection (2 to 3 working days) :

• We analyze the return
• We will send you an email detailing the next step: exchange, refund or credit note.

3. Final processing

Tracking: You can track the status of your return by contacting us at any time at [email protected].

It’s quick and easy:

Method 1: From the home page

1. Click on the “My account” icon (top right)
2. Click on “Create an account
3. Fill in the form (email, password, last name, first name)
4. Validate and you’re done

Method 2: When you place your first order

1. Add products to basket
2. How to order
3. In the “Customer information” step, check “Create an account”.
4. Your account is created automatically

Don’t panic, it’s very simple:

1. Go to the “My account” page
2. Click on “Forgot your password?
3. Enter your email address
4. You receive a reset email (check your spam folder)
5. Click on the link in the email
6. Create your new password
7. Log in with your new username and password

The link doesn’t work?

• Check that it has not expired (valid for 24 hours)
• Try the procedure again
• Contact us at [email protected] if the problem persists

Security tip: Choose a strong password (minimum 8 characters, upper case, numbers, symbols).

There are several possible reasons:

1. You have ordered without creating an account

• Guest” orders do not appear in the customer area
• Solution: Create an account with the same email address as the one used for the order.

2. You have used another email address

• Check that you are logged in with the right account
• Check your order confirmation email

3. The order is very recent

• Synchronization delay from 10 to 30 minutes
• Refresh the page after a few minutes

4. Technical problem

• Clear your browser’s cache
• Log out then back in

Still nothing? Contact us at [email protected] with your order number (found in the confirmation email).

There are two possible scenarios:

A) Before shipping the order

1. Log in to your account
2. Go to “My orders”.
3. Click on the relevant order
4. If the status is “In preparation”, contact us immediately at [email protected]
5. We will modify the address before shipping (within 24h)

B) Modify my information for future orders

1. Log in to “My account
2. Go to “Personal information”.
3. Modify your data (last name, first name, address, telephone)
4. Click on “Save

Please note: Once the package has been shipped, the address cannot be changed. Please contact the carrier directly.

It’s very simple:

1. Log in to “My account
2. Click on “My orders
3. See a complete list of your purchases

For each order, you have access to:
✅ Order number
✅ Purchase date
✅ Status (in preparation, shipped, delivered)
✅ Product details
✅ Total amount
✅ PDF invoice (downloadable)
✅ Carrier tracking number

Track a package in real time:

• Click on the tracking number
• You are redirected to the carrier’s website
• Follow your parcel step by step to delivery

Yes, in accordance with the RGPD, you have the right to delete your account and all your personal data.

Procedure:

1. Send an email to [email protected]
2. Subject: “RGPD account deletion request”
3. Enter your e-mail address and your full name
4. We process your request within 30 days
5. You receive a deletion confirmation

What will be deleted:
❌ Your customer account
❌ Your personal data (name, email, address, phone)
❌ Your browsing history

What will be kept (legal obligations):
✅ Invoices (10 years, accounting obligation)
✅ Order data (3 years, contractual proof)

Warning: This action is irreversible. You will have to create a new account to order again.

No, you can order as a guest.

Ordering without an account:

1. Add products to basket
2. Click on “Place order
3. In the “Customer information” step, do not check “Create an account”.
4. Fill in your details
5. Validate and pay

You will receive:
✅ Confirmation email
✅ Shipment tracking email
✅ PDF invoice

Disadvantages of ordering without an account:
❌ No order history
❌ No online tracking
❌ No access to private sales

We recommend that you create an account: it’s free, quick and makes life easier for future orders.

Yes, GLOBALU offers special B2B conditions.

Who can benefit?
✅ Architects and design offices
✅ Air conditioning installers
✅ Building contractors
✅ Co-ownership associations
✅ Local authorities
✅ Dealers and distributors

How do I get a pro rate?

1. Contact us at [email protected]
2. Subject: “Request for professional rates
3. Enclose your Kbis or business card
4. We will send you a price list within 48 hours.

GLOBALU is looking for distribution partners throughout France.

Profile sought:
✅ Building materials store
✅ DIY chain
✅ Air conditioning / heat pump showroom
✅ Installer network

Partnership benefits:
💼 Attractive margins
💼 Product training
💼 Marketing support (POS, catalogs)
💼 Geographical exclusivity possible
💼 Delivery direct to your point of sale

Procedure:

1. Send an email to [email protected]
2. Subject: “Distributor application
3. Present your business (Kbis, sales, catchment area)
4. We will contact you to make an appointment

Yes, to take advantage of professional rates.

Minimum order: 1 (excluding shipping costs)

Why this minimum?

• Professional rates are negotiated for significant volumes
• This optimizes logistics costs
• Guarantees consistent margins for our partners

Contact: [email protected] to discuss your specific requirements.

📧 Email: [email protected] (subject: “Contact B2B team”)

Guaranteed response within 24 hours.

Our experts will support you on:
✅ Customized quotes (new projects, renovation, condominiums)
✅ Technical advice (sizing, PAC compatibility)
✅ Samples and 3D visuals
✅ Installation training
✅ Dedicated after-sales support

For large projects (>10 units): Ask for a telephone or video appointment with our sales manager.

Yes, made-to-measure is our specialty.

All our covers are custom-made to your exact dimensions. But we go even further:

Customization options:
✅ Atypical sizes: Non-standard S/M/L/XL/XXL
✅ Special cut-outs: Cable management, wall mounting
✅ Custom RAL colors: Over 200 colors available
✅ Exclusive patterns: Adaptation of our design ranges
✅ Special finishes: Matte, satin, gloss

Special projects:
🏢 Condominiums (multi-unit cover)
🏨 Hotels and residences (aesthetic harmonization)
🏛️ Listed buildings (ABF constraints)
🏗️ New projects (architectural integration)

Procedure:

1. Contact us at [email protected]
2. Describe your project (photos, dimensions, constraints)
3. We’ll send you a quote within 48 hours
4. Design validation (3D rendering if required)
5. Manufacturing in Auvergne
6. Delivery within 2 to 4 weeks

Yes, GLOBALU also manufactures covers for:

🔌 Wallbox charging stations

• Protects and beautifies your EV terminal
• Compatible with all brands (Schneider, Legrand, Hager, Wallbox)
• Design to match our air-conditioning cover ranges

⚡ O utdoor electrical boxes

• Cover for garden switchboards
• EDF protection, circuit breakers, meters

📡 E xterior technical equipment

• Pool pumps
• Pressure boosters
• Home automation systems

Features:
✅ Powder-coated aluminum (same quality as our air conditioning covers)
✅ 10-year warranty Qualilaquage
✅ Optimized ventilation
✅ Easy access for maintenance
✅ Made in France

Ask for a personalized quote: [email protected]

Yes, full support for large projects.

We work on:
🏢 Condominiums (10 to 100+ units)
🏨 Hotels and residences (aesthetic harmonization)
🏗️ Real estate developers (integration from the design stage)
🏛️ Public authorities (public buildings, schools, town halls)
🏭 Industrial sites (ICPE zones, ERP)

Our support includes:
✅ On-site audit (if project >50 units)
✅ Technical study (plans, sizing, ventilation)
✅ 3D rendering (visualization before manufacturing)
✅ ABF file (for listed buildings)
✅ Installer coordination (planning, training)
✅ Site monitoring (staggered deliveries)
✅ Dedicated after-sales service (priority hotline)

Lead times: 4 to 12 weeks depending on volume
Quotation: Free within 5 days

Contact: [email protected] (subject: “Large-scale project”)

Yes, you have several options:

1. Reseller Program

• You sell our covers to complement your air conditioning systems
• No stock to manage (direct delivery to customer)
• Catalogs and samples supplied
• Purchase at professional rates
• Resale with your margin
• Possibility of stock (volume discount)

Find out more at [email protected] (subject: “Installer partnership”)